tag:status.omnicasa.com,2005:/history Omnicasa software Solutions Status - Incident history 2026-05-07T13:35:13.932+00:00 Omnicasa software Solutions tag:status.omnicasa.com,2005:Incident/cmovj3akg02qxbapmgnav3ywb 2026-05-07T13:35:13.932+00:00 2026-05-07T13:35:13.932+00:00 SMS Delivering Issue Type: Incident

Duration: 53 minutes

Affected Components: App

May 7, 13:35:13 GMT+0
Investigating - We are currently experiencing an issue with SMS sending through our application. Our team is actively working on resolving it. Thank you for your patience and understanding. .

May 7, 14:28:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmo8jzgzs00muyjhwihgesla4 2026-04-21T11:41:23.711+00:00 2026-04-21T11:41:23.711+00:00 nextjs websites down Type: Incident

Duration: 1 hour and 2 minutes

Affected Components: Website

Apr 21, 11:41:23 GMT+0
Identified - we are working on restoring them .

Apr 21, 12:42:58 GMT+0
Resolved - Meanwhile the incident has been solved (since 14h23 PM).

]]> tag:status.omnicasa.com,2005:Incident/cml6fa3x5040386dh2a21c2yk 2026-02-03T09:55:25.429+00:00 2026-02-03T09:55:25.429+00:00 API Issue / Websites Type: Incident

Duration: 12 minutes

Affected Components: Media partners, Website, App

Feb 3, 09:55:25 GMT+0
Investigating - We are currently experiencing an API issue impacting agency websites. Our team is investigating..

Feb 3, 10:07:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cml50lj2p000q3qhi09iaoujo 2026-02-02T10:16:33.921+00:00 2026-02-02T16:17:00.947+00:00 Websites Type: Incident

Duration: 6 hours

Affected Components: Media partners, Website, App

Feb 2, 16:17:00 GMT+0
Resolved - This incident has been resolved..

Feb 2, 10:16:33 GMT+0
Investigating - We are currently experiencing issue with some websites . Our team is investigating..

]]> tag:status.omnicasa.com,2005:Incident/cml0v0a3w031vfegfh9szzpjd 2026-01-30T12:28:49.663+00:00 2026-01-30T12:28:49.663+00:00 API Issue / Websites Type: Incident

Duration: 4 hours and 19 minutes

Affected Components: Media partners, Website, App

Jan 30, 12:28:49 GMT+0
Investigating - We are currently experiencing an API issue impacting agency websites. Our team is investigating..

Jan 30, 14:26:40 GMT+0
Resolved - This incident has been resolved..

Jan 30, 15:13:01 GMT+0
Investigating - We are currently investigating this incident..

Jan 30, 16:48:04 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmkgnb5cb03mgvbwn6ilgnxth 2026-01-16T08:57:59.896+00:00 2026-01-16T08:57:59.896+00:00 Problems launching Omnicasa Type: Incident

Jan 16, 08:57:59 GMT+0
Resolved - Some customers are having issues with launching Omnicasa. We've already identified the problem and are working on it to solve it as quickly as possible. We will keep you updated..

Jan 16, 09:06:18 GMT+0
Resolved - This incident has been resolved..

Jan 16, 09:24:37 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmi4o0fkh0068ldyx0y6wqumd 2025-11-18T14:25:13.779+00:00 2025-11-18T14:25:13.779+00:00 global worldwide cloudflare incident affecting many websites Type: Incident

Duration: 12 minutes

Affected Components: Website, App

Nov 18, 14:25:13 GMT+0
Investigating - Cloudflare Global Network experiencing issues and it impacts some Omnicasa services like websites once solved from there side , all services will works normaly again you can follow the advancement of cloudflare issue : <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>.

Nov 18, 14:37:43 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmhyq5zh2077ndiy47uytnhu8 2025-11-14T10:38:34.560+00:00 2025-11-14T10:38:34.560+00:00 Disturbances with agency websites Type: Incident

Duration: 5 hours and 3 minutes

Affected Components: Website

Nov 14, 10:38:34 GMT+0
Identified - Since a few minutes we are seeing a disturbance that is affecting some of our websites. We are already looking into it and we will notify you as soon as it has been solved..

Nov 14, 15:41:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmhxe5hhe001dbag81v923uj5 2025-11-13T12:14:33.677+00:00 2025-11-13T12:14:33.677+00:00 Problems launching Omnicasa Type: Incident

Duration: 13 minutes

Affected Components: App

Nov 13, 12:14:33 GMT+0
Investigating - We have issues with launching Omnicasa . We've already identified the problem and are working on it to solve it as quickly as possible. We will keep you updated..

Nov 13, 12:28:01 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmh98fjgo01wb123kjvvv2gj1 2025-10-27T14:27:53.871+00:00 2025-10-27T14:27:53.871+00:00 Omnicasa helpdesk cannot be reached by phone Type: Incident

Duration: 1 hour and 3 minutes

Oct 27, 14:27:53 GMT+0
Identified - We noticed that there is a problem with the phone lines of our helpdesk. As a consequence you cannot reach us by phone for the moment. For urgent matters, please mail us on [supportnl@omnicasa.com](mailto:supportnl@omnicasa.com) or [supportfr@omnicasa.com](mailto:supportfr@omnicasa.com) and we will contact you as soon as possible. We will notify you again as soon as it's fixed..

Oct 27, 15:31:08 GMT+0
Resolved - It has been resolved, the phone lines are working well so we are available by phone again..

]]> tag:status.omnicasa.com,2005:Incident/cmh1ova63004s5btubu4sl16z 2025-10-22T07:45:49.387+00:00 2025-10-22T07:45:49.387+00:00 Problems launching Omnicasa after a hotfix Type: Incident

Duration: 5 days, 7 hours and 46 minutes

Affected Components: App

Oct 22, 07:45:49 GMT+0
Identified - We released a hotfix this morning but some customers are having issues with launching Omnicasa due to this hotfix. We've already identified the problem and are working on it to solve it as quickly as possible. We will keep you updated..

Oct 22, 08:51:24 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. However if you still cannot launch Omnicasa, please contact our support team (056/74.54.00 or 02 318 16 16).

Oct 27, 15:31:24 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmgywf5nc03g4gb4nxbofaphf 2025-10-20T08:54:39.022+00:00 2025-10-20T08:54:39.022+00:00 Multiple Services Issue Type: Incident

Duration: 3 minutes

Affected Components: Website, App

Oct 20, 08:54:39 GMT+0
Investigating - Amazon AWS and other providers have outages from there several tools that are hosted on AWS have outages too as our AI tools, gmail, youtube, snap, macdonalds <https://health.aws.amazon.com/health/status> <https://www.frandroid.com/culture-tech/web/2837285%5Fune-bonne-partie-dinternet-est-en-panne-que-se-passe-t-il>.

Oct 20, 08:57:40 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmgywe185013ymx249x5va1xj 2025-10-20T07:30:16.602+00:00 2025-10-20T07:30:16.602+00:00 Multiple services Issue Type: Incident

Duration: 53 minutes

Affected Components: Website, App

Oct 20, 07:30:16 GMT+0
Investigating - Amazon AWS and other providers have outages from there several tools that are hosted on AWS have outages too as our AI tools, gmail, youtube, snap, macdonalds <https://health.aws.amazon.com/health/status> <https://www.frandroid.com/culture-tech/web/2837285%5Fune-bonne-partie-dinternet-est-en-panne-que-se-passe-t-il>.

Oct 20, 08:23:16 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmgi00pom009vng1yi2b2t7tm 2025-10-08T13:02:38.103+00:00 2025-10-08T13:02:38.103+00:00 Facebook publishing issue Type: Incident

Duration: 2 hours and 10 minutes

Affected Components: App

Oct 8, 13:02:38 GMT+0
Investigating - We’re currently experiencing issues with Facebook post publishing from our platform Our team is investigating the issue, and we’ll share updates as soon as we have more information. thank you for your undestanding.

Oct 8, 15:12:59 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmg6qmpdm0108zp1q437cm09y 2025-09-30T15:54:36.534+00:00 2025-09-30T19:18:57.567+00:00 Problem with Mass mailings ! Type: Incident

Duration: 3 hours and 24 minutes

Sep 30, 19:18:57 GMT+0
Resolved - This incident has been resolved..

Sep 30, 15:54:36 GMT+0
Investigating - We have been experiencing problems with the mass mailings . We are working with our supplier to resolve it as soon as possible..

]]> tag:status.omnicasa.com,2005:Incident/cmes9uivy001549oft4jt1698 2025-08-26T08:17:00.228+00:00 2025-08-26T08:17:00.228+00:00 Agenda Access Issue Type: Incident

Duration: 34 minutes

Affected Components: App

Aug 26, 08:17:00 GMT+0
Investigating - We are currently experiencing an issue where users are unable to access some Agenda . Our technical team is actively investigating the root cause and working on a resolution. In the meantime, users can still access the agenda via the mobile app. We recommend using this option until this issue is resolved We will notify you again as soon as it has been solved ! Thank you for your patience and understanding !.

Aug 26, 08:50:44 GMT+0
Resolved - The issue preventing access to agenda has been fully resolved . Users can now access the agenda as usual . Thank you for your patience during this time .

]]> tag:status.omnicasa.com,2005:Maintenance/cmcgngty4007lawlrxgdxl0fs 2025-06-29T00:00:00.000+00:00 2025-06-29T00:00:00.000+00:00 scheduled maintenance Type: Maintenance

Duration: 5 hours

Affected Components: Website, App, Media partners

Jun 29, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 29, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 29, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.omnicasa.com,2005:Incident/cmbuhm0ys0002c8mdq3ebikyr 2025-06-13T07:29:46.666+00:00 2025-06-13T07:29:46.666+00:00 General disturbance - cannot login Type: Incident

Duration: 11 minutes

Affected Components: App

Jun 13, 07:29:46 GMT+0
Identified - Since a few minutes there is a general disturbance and because of this you might not be able to login to Omnicasa. Our technicians are already working on it. We will notify you when it has been solved !.

Jun 13, 07:41:04 GMT+0
Resolved - The issue has been resolved just now. Everything should work normally again and you should be able to login..

]]> tag:status.omnicasa.com,2005:Incident/cmbrxqnfj000m657hv4bg7jc9 2025-06-11T12:37:53.238+00:00 2025-06-11T12:37:53.238+00:00 General problem Type: Incident

Duration: 1 hour and 1 minute

Affected Components: App

Jun 11, 12:37:53 GMT+0
Identified - There is a partial outage that causes errors when trying to send mails from tasks, print documents, add images, .... in Omnicasa. Our technicians are currently looking into it. We will notify you again as soon as it has been solved ! Our apologies for the inconvenience !.

Jun 11, 13:39:20 GMT+0
Resolved - This incident has been resolved a few minutes ago. Everything should work normally again now..

]]> tag:status.omnicasa.com,2005:Incident/cmbgl96340015yyue0hnk2x22 2025-06-03T14:03:03.163+00:00 2025-06-03T14:03:03.163+00:00 Spam demands from Immoweb Type: Incident

Duration: 16 days, 16 hours and 49 minutes

Affected Components: Media partners

Jun 3, 14:03:03 GMT+0
Monitoring - The past few week there have been a number of complaints about spam demands that come from Immoweb. Immoweb is already aware of this problem and their security department is looking for a structural solution. From our side we can't do anything to prevent this..

Jun 20, 06:52:18 GMT+0
Resolved - Meanwhile the Immoweb team has enabled a security measure to help prevent these false leads. The situation is also being actively monitored by them, and additional changes will be made if necessary..

]]> tag:status.omnicasa.com,2005:Incident/cmb1z9udh00f5gznbhhtjlagn 2025-05-24T08:38:45.189+00:00 2025-05-24T08:38:45.189+00:00 incident - omnicasa not available for a part of our customers Type: Incident

Affected Components: App

May 24, 08:38:45 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.omnicasa.com,2005:Incident/cmal0uojv005563xwnvl06mo0 2025-05-12T11:50:58.405+00:00 2025-05-12T11:50:58.405+00:00 Issues with publishing properties on ImmoVlan Type: Incident

Duration: 3 hours and 4 minutes

Affected Components: Media partners

May 12, 11:50:58 GMT+0
Identified - ImmoVlan informs us that they are currently experiencing problems receiving and publishing properties. Their IT team is working on it to resolve the problem as soon as possible. We will give you more information when we get more feedback from ImmoVlan..

May 12, 14:54:54 GMT+0
Resolved - ImmoVlan has solved the problem. The properties can be published correctly again now..

]]> tag:status.omnicasa.com,2005:Incident/cmadkehwq001gt7q5ddn49isg 2025-05-07T06:36:09.478+00:00 2025-05-07T06:52:26.533+00:00 Error when starting Omnicasa Type: Incident

Duration: 16 minutes

Affected Components: App

May 7, 06:52:26 GMT+0
Resolved - This incident has been resolved. Everyone should be able to login again now..

May 7, 06:36:09 GMT+0
Identified - Several customers reported that they cannot login to Omnicasa this morning. Our technicians have already identified the issue and they are solving it. It will be fixed in the coming minutes..

]]> tag:status.omnicasa.com,2005:Incident/cm8g46hwn0082m7muz4d8td1n 2025-03-19T16:05:50.361+00:00 2025-03-19T16:05:50.361+00:00 Problem saving emails with the newest Outlook Plugin Type: Incident

Duration: 28 days, 15 hours and 57 minutes

Affected Components: App

Mar 19, 16:05:50 GMT+0
Identified - The new Outlook plugin currently cannot save emails due to a change from Microsoft. But it will be fixed soon. Note that this only applies for the **new version** of theOutlook Plugin. We will keep you up to date !.

Mar 26, 12:47:47 GMT+0
Monitoring - The reason the plugin isn't working, is that Microsoft has completely stopped their old API for everyone. To fix this we have expedited the release of a new version of the Outlook add-in in the coming days. We will notify you again once it has been released !.

Apr 17, 08:03:10 GMT+0
Resolved - This has been resolved meanwhile. The Outlook addin is working well again..

]]> tag:status.omnicasa.com,2005:Incident/cm19aqizb003sjac77t9nvcw1 2024-09-19T12:57:19.899+00:00 2024-09-19T12:57:19.899+00:00 Error Omnicasa Type: Incident

Duration: 1 hour and 6 minutes

Affected Components: App

Sep 19, 12:57:19 GMT+0
Identified - There is a general disturbance for the moment, this causes errors in Omnicasa. Our technicians are already working on it. Hopefully it will be quickly solved. We will keep you updated !.

Sep 19, 14:03:48 GMT+0
Resolved - The incident has been resolved. All systems are operational again now ! .

]]> tag:status.omnicasa.com,2005:Incident/cm0m8s1oi000h7dmh66pbg7gh 2024-09-03T09:43:33.161+00:00 2024-09-03T09:43:33.161+00:00 Some properties without images on Immoweb Type: Incident

Duration: 21 hours and 52 minutes

Affected Components: Media partners

Sep 3, 09:43:33 GMT+0
Identified - We noticed that there are some properties without images on Immoweb. We already discussed with Immoweb about this. It seems that for some properties the images we are sending aren't treated. Their technicians are currently examining and they will give us more feedback as soon as possible. We will keep you updated !.

Sep 4, 07:35:42 GMT+0
Resolved - This issue has been resolved. All images should be visible again now!.

]]> tag:status.omnicasa.com,2005:Maintenance/cl8bc0p0o18450hmoimapmz8r5 2022-09-24T23:00:00.000+00:00 2022-09-24T23:00:00.000+00:00 Scheduled maintenance on 25/09 between 1 AM and 6 AM CET Type: Maintenance

Duration: 5 hours

Affected Components: App, Website, Media partners

Sep 24, 23:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on sunday morning between 1 AM and 6 AM. this will affect websites, app (windows, web, mobile).

Sep 24, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 25, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.omnicasa.com,2005:Maintenance/cl6ub1n0n0283jhocywetd13x 2022-08-15T04:30:00.000+00:00 2022-08-16T08:06:55.105+00:00 maintenance on storage servers 15/8 from 6.30 CET until 12.30 CET Type: Maintenance

Duration: 1 day, 3 hours and 38 minutes

Affected Components: App, Website, Media partners

Aug 16, 08:06:55 GMT+0
Identified - Maintenance is now in progress..

Aug 15, 04:30:00 GMT+0
Identified - We are planning for a scheduled maintenance on the storage servers (getting documents,files, pictures in your app, serving pictures on websites). There could be small interruptions but normally not long since backup servers will take over. If pictures are not visible on your website pls mail to supportnl@omnicasa.com or supportfr@omnicasa.com .

Aug 16, 08:07:48 GMT+0
Completed - Maintenance has completed successfully..

]]>